Customer Service Representative - State Farm Agent Team Member
Chicago - IL
Customer Service Representative - State Farm Agent Team Member
Full Time • Chicago - IL
Responsive recruiter
Replies within 24 hours
Benefits:
- License reimbursement
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Opportunity for advancement
- Paid time off
- Training & development
ABOUT OUR AGENCY:
I opened my agency in March 2024 and currently lead a team of three. Before becoming an agent with State Farm, I worked with Liberty Mutual. My experience in the insurance industry, combined with a passion for building strong customer relationships, ultimately led me to agency ownership.
I’m married with four children and have five pets, so family is a huge part of my life. I enjoy spending time with my family and building meaningful relationships with the people around me. I stay very involved in the local community by sponsoring schools, neighborhood block parties, and other events throughout the year.
Our agency offers Aspirant Program opportunities, PTO, professional development, in-office events, and scheduling flexibility for team members who consistently meet performance goals. I’m committed to helping people grow both personally and professionally while creating an environment where they can succeed long term.
Our culture is family-oriented, relationship-driven, and supportive. We focus on building lasting relationships with customers while creating a close-knit team environment where people enjoy working together. I’m looking for motivated, dependable individuals who enjoy connecting with people, take pride in their work, and want to be part of something bigger than themselves. If you’re a go-getter who values trust, teamwork, and personal growth, this could be a great fit for you.
ROLE DESCRIPTION:
I opened my agency in March 2024 and currently lead a team of three. Before becoming an agent with State Farm, I worked with Liberty Mutual. My experience in the insurance industry, combined with a passion for building strong customer relationships, ultimately led me to agency ownership.
I’m married with four children and have five pets, so family is a huge part of my life. I enjoy spending time with my family and building meaningful relationships with the people around me. I stay very involved in the local community by sponsoring schools, neighborhood block parties, and other events throughout the year.
Our agency offers Aspirant Program opportunities, PTO, professional development, in-office events, and scheduling flexibility for team members who consistently meet performance goals. I’m committed to helping people grow both personally and professionally while creating an environment where they can succeed long term.
Our culture is family-oriented, relationship-driven, and supportive. We focus on building lasting relationships with customers while creating a close-knit team environment where people enjoy working together. I’m looking for motivated, dependable individuals who enjoy connecting with people, take pride in their work, and want to be part of something bigger than themselves. If you’re a go-getter who values trust, teamwork, and personal growth, this could be a great fit for you.
ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Thomas Cannon - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
RESPONSIBILITIES:
- Answer customer inquiries and provide policy information.
- Assist customers with policy changes and updates.
- Process insurance claims and follow up with customers.
- Maintain accurate records of customer interactions.
QUALIFICATIONS:
- Communication and interpersonal skills.
- Detail-oriented and able to multitask.
- Previous customer service experience preferred.
- Bilingual Spanish preferred.
Compensation: $40,000.00 - $50,000.00 per year
My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Chicago, IL and help customers with their insurance and financial services needs, including:
- Auto insurance
- Home insurance
- Life insurance
- Retirement planning
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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Make a difference in your community every day
Gain confidence and grow your career
Earn benefits and rewards that are second to none